Welcome to JJ Cole
At JJ Cole® Car Seat Cover, Diaper Bag, Infant Carrier, Stroller (collectively referred to as “JJ Cole,” “we,” “us,” or “our”), we understand that your privacy is paramount, especially when it comes to products designed for your most precious cargo—your children. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website at jj-cole.com (the “Website”) or interact with our brand through various channels.
We are committed to maintaining the trust and confidence of all visitors to our Website. In this Privacy Policy, we’ve provided detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.
By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Website.
Information We Collect
Personal Information You Provide
When you interact with JJ Cole through our Website, we may collect various types of personal information that you voluntarily provide to us. The personal information we collect helps us deliver exceptional customer service and improve your shopping experience for our premium baby products, including car seat covers, diaper bags, infant carriers, and strollers.
Account Information: When you create an account on jj-cole.com, we collect your name, email address, phone number, shipping address, billing address, and password. This information enables us to process your orders, communicate with you about your purchases, and provide personalized recommendations.
Purchase Information: When you make a purchase, we collect payment information (processed securely through our third-party payment processors), order history, and product preferences. We never store complete credit card numbers on our servers, ensuring your financial information remains protected.
Communication Information: When you contact our customer service team, subscribe to our newsletter, participate in surveys, or engage with our social media channels, we collect the information you provide, including your questions, comments, feedback, and preferences regarding our baby products.
Product Reviews and Testimonials: If you choose to submit product reviews or testimonials about our car seat covers, diaper bags, or other products, we collect the content you submit along with your name (or username) and any other information you choose to include.
Automatically Collected Information
Browsing Information: When you visit jj-cole.com, our servers automatically collect certain information about your device and how you interact with our Website. This includes your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and click-stream data.
Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze trends, administer the Website, track user movements, and gather demographic information. Cookies help us remember your preferences and provide you with a more personalized shopping experience when browsing our extensive collection of infant carriers and stroller accessories.
Mobile Device Information: If you access our Website through a mobile device, we may collect device-specific information such as your unique device identifier, mobile network information, and mobile operating system.
Information from Third Parties
We may receive information about you from third-party sources, including:
Amazon and Other Marketplace Partners: As our products are available through various online marketplaces, including Amazon, we may receive information about purchases, reviews, and customer interactions through these platforms.
Social Media Platforms: If you interact with JJ Cole through social media channels, we may receive information from those platforms in accordance with their privacy settings and policies.
Marketing and Analytics Partners: We work with trusted partners who provide us with analytics and marketing services, and they may share aggregated or anonymized information about consumer trends and preferences.
How We Use Your Information
At JJ Cole, we use your personal information to provide you with the highest quality products and customer service experience possible. Our use of your information serves several important purposes:
Order Fulfillment and Customer Service
We use your personal information to process and fulfill your orders for our car seat covers, diaper bags, infant carriers, strollers, and other baby products. This includes verifying your payment information, arranging shipping and delivery, sending order confirmations and shipping notifications, and handling returns or exchanges.
Our customer service team uses your information to respond to your inquiries, resolve issues, provide product support, and ensure your complete satisfaction with every JJ Cole purchase.
Product Development and Improvement
Your feedback, purchase history, and browsing behavior help us understand which products resonate with parents and caregivers. We analyze this information to develop new baby products, improve existing designs, and ensure our car seat covers and diaper bags meet the evolving needs of modern families.
Personalization and Recommendations
We use your information to personalize your shopping experience on jj-cole.com. This includes showing you relevant product recommendations, customizing content based on your preferences, and remembering your cart items and wish lists. Personalization helps you discover the perfect diaper bag or infant carrier for your unique lifestyle.
Marketing and Communications
With your consent, we use your email address and contact information to send you newsletters, promotional offers, new product announcements, and information about our cold weather gear and travel accessories. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your communication preferences in your account settings.
Analytics and Website Improvement
We analyze how visitors interact with jj-cole.com to improve Website functionality, optimize user experience, identify technical issues, and enhance our digital presence. This helps us ensure that shopping for baby essentials is convenient, intuitive, and enjoyable.
Legal Compliance and Protection
We may use your information to comply with applicable laws, regulations, and legal processes; to enforce our Terms of Service and other agreements; to protect the rights, property, and safety of JJ Cole, our customers, and others; and to detect, prevent, and address fraud, security issues, or technical problems.
How We Share Your Information
JJ Cole respects your privacy and limits the sharing of your personal information. We do not sell your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:
Service Providers and Business Partners
We work with trusted third-party service providers who assist us in operating our business and serving our customers. These partners include:
Payment Processors: To securely process your credit card and payment information.
Shipping and Fulfillment Partners: To deliver your car seat covers, diaper bags, and other products to your doorstep.
Cloud Storage and Hosting Providers: To maintain our Website infrastructure and store data securely.
Email Service Providers: To send you order confirmations, shipping updates, and marketing communications (with your consent).
Analytics Providers: To help us understand Website traffic and user behavior.
These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information and use it only for the purposes for which it was disclosed.
Marketplace Partners
When you purchase JJ Cole products through third-party marketplaces like Amazon, your transaction is subject to that platform’s privacy policy in addition to ours. We may share necessary information with these partners to fulfill orders and provide customer support.
Legal Requirements and Business Transfers
We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the successor entity, subject to the terms of this Privacy Policy.
With Your Consent
We may share your information with third parties when you have given us explicit consent to do so, such as when you choose to share your product reviews publicly or participate in a partnership promotion.
Data Security
Protecting your personal information is one of our highest priorities at JJ Cole. We implement a variety of security measures to maintain the safety of your personal data.
Technical Safeguards
Our Website uses industry-standard Secure Socket Layer (SSL) encryption technology to protect sensitive information during transmission. We employ firewalls, intrusion detection systems, and other technical controls to prevent unauthorized access to our systems.
Administrative Safeguards
We limit access to personal information to employees, contractors, and service providers who need access to perform their job functions. All personnel with access to personal information are required to maintain confidentiality and comply with our privacy and security policies.
Physical Safeguards
Personal information stored in physical form is kept in secure locations with restricted access, and we implement appropriate disposal methods when information is no longer needed.
No Guarantee of Absolute Security
While we strive to protect your personal information, please be aware that no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously work to implement and update security measures to protect your data.
Your Privacy Rights and Choices
At JJ Cole, we believe you should have control over your personal information. Depending on your location, you may have certain rights regarding your personal data.
Access and Correction
You have the right to access the personal information we hold about you and to request that we correct any inaccurate or incomplete information. You can update most of your account information by logging into your account on jj-cole.com.
Deletion
You may request that we delete your personal information, subject to certain exceptions (such as when we need to retain information to comply with legal obligations or complete transactions you’ve requested). To request deletion of your account or personal information, please contact us using the information provided in the “Contact Us” section below.
Opt-Out of Marketing Communications
You can opt out of receiving promotional emails from JJ Cole at any time by clicking the unsubscribe link in our emails or by updating your communication preferences in your account settings. Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders and account.
Cookie Preferences
Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, though this may impact your ability to use certain features of our Website. For more information about managing cookies, please refer to your browser’s help documentation.
Do Not Track Signals
Some browsers include a “Do Not Track” (DNT) feature that signals to websites that you do not want your online activities tracked. Our Website does not currently respond to DNT signals, but you can use the cookie management options described above to control tracking.
California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. JJ Cole does not sell personal information as defined by the CCPA.
European Privacy Rights
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you may have rights under the General Data Protection Regulation (GDPR) or similar laws, including the right to access, rectification, erasure, data portability, and the right to object to certain processing activities.
Children’s Privacy
JJ Cole products are designed for babies and young children, but our Website is directed toward adults—parents, caregivers, and gift-givers. We do not knowingly collect personal information from children under the age of 13 (or the applicable age of digital consent in your jurisdiction).
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately, and we will take steps to delete such information from our systems.
International Data Transfers
JJ Cole is based in the United States, and your personal information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your country of residence.
When we transfer personal information internationally, we implement appropriate safeguards to protect your data, such as standard contractual clauses approved by relevant authorities or relying on adequacy decisions.
Third-Party Links and Websites
Our Website may contain links to third-party websites, including social media platforms, marketplace partners like Amazon , and other resources that may be of interest to parents and caregivers.
Please be aware that JJ Cole is not responsible for the privacy practices of these third-party websites. We encourage you to read the privacy policies of any website you visit. This Privacy Policy applies only to information collected through jj-cole.com.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Account information is retained for as long as your account is active or as needed to provide you with services. Order history and transaction information may be retained for longer periods as required for accounting, legal compliance, and business purposes.
When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention and deletion policies.
Changes to This Privacy Policy
As JJ Cole grows and evolves, we may update this Privacy Policy to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our Website and updating the “Effective Date” at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Website after changes have been posted constitutes your acceptance of the updated Privacy Policy.
Contact Us
At JJ Cole, we value transparency and open communication with our customers. If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please don’t hesitate to reach out to us.
JJ Cole® Car Seat Cover, Diaper Bag, Infant Carrier, Stroller
Website: jj-cole.com
You can contact our privacy team through:
- Email: [email protected]
- Mailing Address: 922 Lost Creek Road, Philadelphia, PA
We strive to respond to all privacy-related inquiries within a reasonable timeframe, typically within 30 days of receipt. Your privacy matters to us, and we’re committed to addressing your concerns promptly and professionally.
Our Commitment to You
At JJ Cole, we understand that when you choose our car seat covers to protect your little one from the elements, select our diaper bags to organize your parenting essentials, or trust our infant carriers and strollers for daily adventures, you’re making decisions that impact your family’s safety, comfort, and wellbeing.
Your trust is the foundation of our relationship, and we take our responsibility to protect your privacy as seriously as we take our commitment to creating high-quality baby products. This Privacy Policy represents our pledge to handle your personal information with the utmost care, transparency, and respect.
We believe that privacy is not just a legal obligation—it’s a fundamental aspect of customer service. As we continue to innovate and expand our product line, from cold weather gear to travel accessories, our dedication to protecting your privacy remains unwavering.
Thank you for choosing JJ Cole for your family’s needs. We’re honored to be part of your parenting journey, and we promise to safeguard your personal information every step of the way.
Additional Resources
For more information about online privacy and data protection, you may find the following resources helpful:
Federal Trade Commission (FTC): The FTC provides consumer information about privacy rights and identity theft prevention at www.ftc.gov.
Your State Attorney General: Many state attorneys general offices provide resources about consumer privacy rights specific to your state.
Industry Organizations: Organizations like the Direct Marketing Association (DMA) and the Interactive Advertising Bureau (IAB) offer tools and information about online privacy and advertising choices.
Browser Privacy Settings: Learn how to manage cookies and privacy settings in your specific web browser by consulting your browser’s help documentation.
Final Notes
This Privacy Policy is designed to be comprehensive and transparent, providing you with a clear understanding of how JJ Cole collects, uses, and protects your personal information. We believe informed customers are empowered customers, and we want you to feel confident every time you shop at jj-cole.com or interact with our brand.
As parents and caregivers ourselves, we understand the importance of trust. When you’re searching for the perfect diaper bag for your growing family, shopping for a car seat cover to keep your infant warm during winter travels, or browsing our gift guide for expecting friends, we want you to focus on finding the right products—not worrying about your privacy.
Our commitment to privacy extends beyond compliance—it’s about building lasting relationships with families who trust JJ Cole to deliver quality, safety, and peace of mind. Every policy we implement, every security measure we adopt, and every choice we make about data handling is guided by one principle: respecting and protecting the people who choose our products for their families.
Thank you for taking the time to read our Privacy Policy. Your privacy matters, your family matters, and your trust in JJ Cole matters. We’re committed to earning and maintaining that trust every single day.
For the latest updates to this Privacy Policy and information about our baby products, please visit jj-cole.com regularly. We look forward to serving you and your family for years to come.
Shop with confidence. Shop with JJ Cole.